Recently I was flying to an engagement, and the in-flight magazine had a story about a staffer with a certain airline who had gone above and beyond what was expected for a passenger who had been stranded. When others in the organization heard about his good deeds, notes and letters poured in saying his kindness was legendary, and everyone knew his name and seemed to know of some display of kindness that he had shown to others at some time. At the end of the story, the staffer mentioned that the response from his fellow employees meant the world to […]
Be somebody who makes everybody feel like (a) somebody
Have you ever been around someone who makes you feel like you matter? Really that you matter to them and frankly that YOU matter in general? And it is not dependent on what time of day or night, or weekend, or if they are with other friends, or they find you by yourself, or even if they don’t see you for a while. But when you re-connect the way they treat you is with respect, kindness, gentleness, graciousness and sheer unbridled happiness that they got the chance to see you again. Now you might be thinking that I’m taking about […]
Practice the Pause
“Practice the pause. Pause before judging. Pause before assuming. Pause before accusing. Pause whenever you’re about to react harshly, and you’ll avoid doing and saying things you’ll later regret.” ~ Lori Deschene Oh, if I had only learned this earlier in my life, I would have saved myself from myself. I probably have too many stories to regale you with from all the times I spoke out when I should have practiced the pause, mentally and verbally. Even now, I catch myself chatting away when in reality my brain tells me I should just be quiet and let the conversation hum […]